Terms of Use

eFile Processing Terms

IRS Shield Terms & Membership Agreement


Last Updated on May 7th, 2021

By accessing the Site, and by clicking “Create Account”, you agree to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this Site.

Use License and Restrictions:

Permission is granted to temporarily download your information and to use the Site for us to provide the Services and for your personal, non-commercial use only. This is the grant of a license, and a limited right to use and is not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on the Site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

While using the Site, you may not:

  1. restrict or inhibit any other user from using and enjoying the Site; or
  2. post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or foreign law, including without limitation the U.S. export control laws and regulations; or
  3. post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by Us) or engage in spamming or flooding; or
  4. post or transmit any information or software which contains a virus, trojan horse, worm or other harmful component; or
  5. post, publish, transmit, reproduce, distribute or in any way exploit any information, software or other material obtained through the Site for commercial purposes (other than as expressly permitted by the provider of such information, software or other material); or
  6. upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the Site which is protected by copyright, or other proprietary right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightholder; or
  7. upload, post, publish, reproduce, transmit or distribute in any way any component of the Site itself or derivative works with respect thereto, as the Site is copyrighted as a collective work under U.S. copyright laws.

We have no obligation to monitor the Site. However, you acknowledge and agree that We have the right to monitor the Site electronically from time to time and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site properly, or to protect itself or its customers. We will not intentionally monitor or disclose any private electronic-mail message unless required by law. We reserve the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, inappropriate or in violation of these Terms of Use.

This license and your right to use the Site shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your use of the Site and our materials, you must destroy any downloaded materials in your possession whether in electronic or printed format that are not your property or information.

Use Via Internet and Via Your Mobile Device:

Use of these Services are electronic via the internet. You are solely responsible for any access to and connection to the Site. We are not responsible for any delay, service interruption or loss of data related to your connection to our Site. You may be available to access the Site through a compatible mobile device, Internet access and may require software. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees (including message and data rates) as well as the terms of your agreement with your mobile device and telecommunications provider.

Payment:

For Services offered on a payment or subscription basis, the following terms apply, unless We or our third party affiliate notify you otherwise in writing. This Agreement also incorporates by reference and includes program ordering and payment terms provided to you on the Site for the Services. Payments must be made by a valid credit card or debit card acceptable to us with sufficient funds in a bank account to cover electronic debit, and your account will be debited when you subscribe and provide your payment information.

Intellectual Property:

We own all right, title and interest in and to the Site and its proprietary content, including all intellectual property rights therein. We own all intellectual and proprietary rights in data and information that we aggregate. All rights not expressly granted to you herein are expressly reserved to us and/or third parties.

Modification or use of proprietary content for any purpose other than as expressly permitted herein or on the Site is strictly prohibited. No right, title, or interest in any such content is transferred to you as a result of accessing it through the Site. Unless otherwise specified, you may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative works from, link to or frame in another website, use on any other website, or transfer or sell any proprietary content obtained from the Site, without our written permission. The foregoing prohibition expressly includes, but is not limited to, the practices of “screen scraping” and “data mining”.

All trademarks, service marks, and logos (“Trademarks”) displayed on the Site, with or without attribution, are the registered and/or unregistered trademarks of us or third parties. Nothing in or on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right in or to the Trademarks without our express written permission or the written permission of the applicable third party.

Accuracy of Information on Site; Disclaimer of Warranties:

Please be advised that there are security, access availability, and other risks associated with using open networks such as the Internet. By accessing and using the Site, you expressly assume such risks. While we intend that content in or on the Site is accurate and reliable, errors and inaccuracies may occur. In addition, we may make changes, modifications, additions, deletions and improvements to the content provided herein at any time. Accordingly, we cannot and do not warrant:

  • the safety, reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of content on the Site;
  • freedom from human and machine errors, omissions, delays, interruptions or losses, including loss of data;
  • that the Site and its content is free of infection by viruses, worms, or other code that may harm your computer or system;
  • that access to the Site will be uninterrupted or error-free; or
  • that defects or inaccuracies will be corrected by a time certain.

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE BASIS” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT AND ANY WARRANTIES ARISING FROM THE COURSE OF DEALING OR PERFORMANCE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR ACCESS AND USE OF THE SITE AND ITS CONTENT.

Under no circumstances shall we or our officers, directors, agents, employees, sponsors, or partners be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages, whether based in contract, tort or otherwise, arising out of or relating in any way to your access or use of the Site or its content, even if we have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Site or its content is to stop using the Site and the content.

Automatic Extension Subscription

If you choose to subscribe to our automatic subscription service, all terms and conditions specified herein still apply but the following additional provisions will also become binding and effective upon the earliest of: (1) when you access or use the Automated extension Services, or (2), when you click an “I Accept,” “Sign up” or similar button or checkbox referencing this Agreement.

By securing the Twenty percent (20%) discount off of next year’s tax extension you agree that we will automatically file a 2021 tax extension on your behalf and that we will charge your payment method on file an amount equal to our then current tax extension processing fee less the Twenty percent (20%) discount. Your payment method on file will be charged such amount immediately prior to us filing a 2021 tax extension on your behalf. In the event that your payment method on file is declined or cannot otherwise be processed, you agree and understand that we will not file the 2021 tax extension on your behalf until you have made such payment.

Prior to filing a 2021 tax extension on your behalf, we will contact you to confirm your name, address, estimated tax liability for 2021 and total 2021 payments. In the event that you do not respond to our request for information, we will file your 2021 tax extension (assuming that your payment has been processed) using the identification information that you provided for 2020. If you do not respond to your request for information, we will use Zero and 00/100 Dollars ($0.00) for your 2021 estimated tax liability and Zero and 00/100 Dollars ($0.00) for your total 2021 payments.

Priority Response Service

Expedited processing is available for an additional fee of Five and 00/100 Dollars ($5.00) per tax extension. Upon purchasing this additional service, we will process and submit your tax extension more quickly than those that have not purchased this additional service. This expedited processing only ensures that your federal tax extension is filed with the IRS more quickly, and does not in any way guarantee how quickly the IRS will process your tax extension. There is no guarantee as to how quickly your tax extension will be processed if you purchase this additional service.

Indemnification:

You agree to defend, indemnify and hold us and our affiliates, officers and employees harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, related to you, or arising in any way from your use of the Site or the placement or transmission of any message, information, software or other materials through the Site by you or users of your account or related to any violation of these Terms of Use by you or users of your account.

Modifications:

We may revise these Terms of Use for the Site at any time without notice. By using this Site, you are agreeing to be bound by the then current version of this Policy and the terms of use.

Governing Law:

These terms and conditions are governed by and shall be construed in accordance with the laws of North Carolina and you irrevocably submit to the exclusive jurisdiction of the courts in that State for any dispute arising from or related to this Policy and your use of the Site.

Contact Information and Opt Out Procedures:

If You have any questions regarding this Policy, we encourage you to contact us at  support@irs-extension.com.

If you no longer wish to use our Site and to revoke your any acceptance of terms and conditions, please contact  support@irs-extension.com.

IRS Shield Terms & Membership Agreement

IRS Shield and irsshield.net (hereinafter collectively “IRS Shield”) will provide the enumerated services listed within this Terms of Service & Membership Agreement (this “Agreement”) to the taxpayer member, in consideration for the applicable membership fee and compliance with all applicable terms set forth herein. This Agreement shall apply to the IRS Shield website located at www.irsshield.net and to the Services offered via the Site, all associated sites linked to www.irsshield.net by IRS Shield, including but not limited to start.efiletax.online, its subsidiaries and affiliates (collectively the “Site”).

This Agreement is a legal agreement between you and IRS Shield. Please read this Agreement in its entirety. If you have any questions, comments, or concerns regarding this Agreement or the Services, please contact us at support@irsshield.net. By using the Site, you agree to this Agreement. If you do not agree, do not use the Site or any of the Services offered via the Site or IRS Shield. By accessing this Site and/or any of the Services offered via this Site you agree to the entirety of this Agreement.

Clarification of Terms

In this agreement, “you” and “your” refer to the Member(s). “We,” “us,” or “our,” refer to IRS Shield, the company providing services. We are a private company and NOT the IRS. “IRS” refers to the Internal Revenue Service and “State” refers to any state income tax authority.

Covered Membership Period means the timeframe that begins with the first month of membership and ends with the last month of paid membership as defined herein.

Generally each membership is associated with a taxpayer or taxpayer(s) in conjunction with a filed tax extension. The Covered Membership Period will pertain to any/all notices received by the covered taxpayer(s) within the period of active membership.

IRS Correspondence or IRS Notices means any letter from the IRS pertaining to the Member taxpayer or taxpayer(s) within the period of active membership. Covered Members are natural persons listed as a taxpayer, or in the case of a married filing joint return, both the taxpayer and the spouse, or in the case of a business, it would be that business associated with the purchase of a business extension Memberships are not transferable.

Membership is a benefit extended by IRS Shield to the Members as defined and limited by this Agreement. Membership date means the date that IRS Shield receives your membership application and payment in full, and your application is approved. In the event that you are offered a free trial, membership begins upon your acceptance of our terms related to the free trial. Your Acceptance Date appears on the status page that is accessible post login and created by you prior to purchase. Period of Membership is the period of time for which services are available for a Covered Membership. Unless otherwise provided in writing, this period begins on the Membership enrollment date and ends upon cancellation, or 30 days after a given month’s calendar billing period.

For example, the period of membership for an IRS Shield subscription purchased on May 17th, 2021 will be from May 17th, 2021 to June 16th, 2021. On June 17th, 2021, pending the successful processing of the monthly fee, the service will continue through July 16th. Should you request cancellation, you will no longer be charged, and the cancellation will take effect at the end of the next billing period. Continuing with the example above, if you were to cancel on July 1st, 2021, you would still have access to the service until July 16th. If you did not cancel, but your credit card was unable to process the July 17th charge, you will be eligible for a grace period that lasts through the current billing period. If you are unable to successfully process your payment during that grace period, your service will expire.

We are constantly trying to improve our Services, so this Agreement may need to change along with the Services. We reserve the right to change this Agreement at any time. If you don’t agree with the new Agreement, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to this Agreement is effective, that means you agree to all of the changes. Except for changes by us as described here, no other amendment or modification of this Agreement will be effective unless in writing and signed by both you and us.

Who Can Use This Service?

The Service is available to U.S. residents who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Service at the Site. We reserve the right to refuse access to the Service or cancel your account at any time.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@irsshield.net

Confidentiality & Privacy

IRS Shield is an IRS approved eFile provider and complies with applicable laws and regulations regarding confidentiality of taxpayer information, including IRC 7216 where applicable. Your personal information will not be disclosed to any persons or firms without your specific authorization, with the exception of the use of contracted service providers whose disclosure is required to fulfill our obligation to you with the service. Under no circumstances will your personal information be sold to any other person or firm.

Services

During the period of membership, the following Services will be available to Members.

IRS Correspondence/Notice Service:

IRS Correspondence Service will assist Members to respond to specific letters and notices from the IRS regarding a Covered Member. THIS SERVICE IS DESIGNED TO ASSIST IN RESPONDING TO WRITTEN CORRESPONDENCE AND DOES NOT PROVIDE FOR IN-PERSON REPRESENTATION OR REPRESENTATION IN AN IRS AUDIT REGARDLESS OF ITS LOCATION. A list of the IRS Notices covered and any limitations to the specific notice is provided in Appendix A. The list of the IRS Notices covered, and any limitations, are subject to change at any time, in the sole discretion of IRS Shield, and without prior notice to you.

Document Storage Service:

Members will be able to electronically upload and store relevant tax return related documents required for us to fulfill our obligation, such as Forms W-2 and 1099 or Earned Income Tax Credit due diligence documents.

Responsibilities

In general, our responsibility will be to operate a website to deliver the services to you. Your responsibility will be to ensure your registration is complete at our website. To access our website you will need a username and password. You must keep this username and password secure and not share it with other people. If you share your username and password or use the same username and password for other services, other people having access to your username and password may gain access to your personal information everywhere this combination is used. You must also keep your contact information including your phone number, email address, and physical address current so we can contact you about your membership and the Services as needed.

Each individual Service has its own additional responsibilities and these responsibilities are described below.

IRS Correspondence Service:

Our responsibility will be to provide you with a written response for you to provide to the IRS in response to a notice they send to you. All transactions and communication will be in English.

Your responsibility will be to provide us the information we need to develop a written response to the letter from the IRS.

This means that you must do the following:

  • Contact us as soon as you receive a letter or notice from the IRS. Do not contact the IRS first.
  • To contact us, go to our website, login, and follow the instructions to report a letter from the IRS.
  • If you contact us more than 14 days after your first notice, it is possible that a response may not be available before the required response date on the letter, or, additional fees may apply.
  • Provide a signed IRS Form 2848 Power of Attorney and Declaration of Representative. Which is required for us to be able to discuss your return with the IRS if necessary.
  • Provide a return transcript, or authorize us to pull it on your behalf. You can obtain a free electronic transcript at IRS.gov that you can provide to us for the year and tax return pertaining to your letter or notice.
  • Provide additional information. IRS Correspondence often requires information beyond what was provided on the tax return. In some cases the notice may request documents to prove or substantiate a position, claim, or other statement on the tax return. In order to benefit from this service, you must provide copies of this additional information in the time specified if and when we request it. You are responsible for any expenses related to obtaining these documents.
  • Follow our suggestions. We ask that you comply with the procedure and strategy that we prescribe and that you submit the exact response we generate for you to the IRS. If you are are unable or choose or do not to follow the procedure and strategy, modify the response we generate for you, or do not send the response we generate for you, we will not be able to respond to subsequent letters from the IRS and cannot be responsible for the outcome of your situation and reserve the right to cease providing Services.
  • Provide accurate and pertinent information. You must provide all of the information required timely, accurately, and truthfully.

Federal Tax Return Amendments:

Our responsibility will be to suggest adjustments for you to make on your return, per the notices received. Depending upon the assistance and work required, this may result in additional fees.

If you agree, this means you will:

Make changes to your return. Use a do-it-yourself tax software of your choice to make any changes to your return or hire a tax preparer. We are not your tax return preparer and cannot provide you tax advice during the amendment process unless you choose to engage us for a separate fee.

Print the amendment. Once you complete making changes to your return, you can add additional details required by the IRS Form 1040-X and download or print the IRS Form 1040-X.

In order to complete the amendment process you will need to print out the IRS Form 1040-X and any additional supporting amended forms and documents required to show the changes made to your return.

Sign the Amendment. The IRS requires that amendments, like tax returns, are signed by the taxpayer and, if filing a joint return, both the taxpayer and the spouse.

Mail the amendment to the IRS. The IRS does not accept amended returns electronically, so it must be mailed to the IRS at the address provided.

Should you need our specific help to revise your tax return, this will be outside of the scope of the membership and if you choose, we will present you with a proposal to complete the work.

Document Storage:

Our responsibility will be to allow you to upload PDF formatted files to a secure portal for storage and retrieval during the Membership Period. Your responsibility will be to ensure what you upload is related to tax return information and does not contain malicious or objectionable content and non-tax related documents.

Limitations & Exclusions

ALL OF THE SERVICES WE OFFER ARE ONLY AVAILABLE DURING THE PERIOD OF MEMBERSHIP. ALL OF THE SERVICES ARE MADE AVAILABLE OVER THE INTERNET THROUGH A SECURE WEBSITE. DUE TO THE NATURE OF THE INTERNET AND INTERNET ACCESS, IT IS POSSIBLE THAT FROM TIME TO TIME YOU MAY NOT BE ABLE TO ACCESS THE SERVICES. YOU UNDERSTAND AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGES, COSTS, OR OTHER INJURY YOU MAY INCUR DUE TO THE SERVICES NOT BEING AVAILABLE TO YOU. IN ALL CASES, YOU UNDERSTAND AND AGREE THAT OUR LIABILITY IS LIMITED TO THE FEE YOU PAID FOR THE MEMBERSHIP FOR THE COVERED RETURN. IN NO CASES WILL WE PAY ADDITIONAL TAX OWED OR PENALTIES AND INTEREST ASSESSED BY THE GOVERNMENT.

Each individual service has its own additional limitations & exclusions that are described below.

IRS Correspondence Service:

WE WILL ONLY HELP DEVELOP A RESPONSE FOR YOU TO THE IRS NOTICES ENUMERATED IN APPENDIX A; PROVIDED, HOWEVER, THAT WE MAY, IN OUR SOLE DISCRETION, DEVELOP A RESPONSE FOR YOU TO AN IRS NOTICE THAT IS NOT ENUMERATED THERE MAY ALSO BE ADDITIONAL LIMITATIONS BASED ON THE TYPE OF NOTICE. WE DO NOT PROVIDE LEGAL ASSISTANCE, NOR DO WE REPRESENT OUR MEMBERS IN COURT INCLUDING BUT NOT LIMITED TO FEDERAL, STATE, OR TAX COURT. WE DO NOT PROVIDE ASSISTANCE RESPONDING TO ISSUES OF CIVIL OR CRIMINAL FRAUD, WHETHER ACTUAL OR ALLEGED. WE DO NOT PROVIDE ASSISTANCE IN RESPONDING TO SUBPOENAS. WE DO NOT PROVIDE ANY RECONCILIATION OR OTHER BOOKKEEPING SERVICES. WE DO NOT PROVIDE IRS CORRESPONDENCE SERVICE TO ISSUES WHERE YOU DID NOT PROVIDE US THE ORIGINAL NOTICE IN A TIMELY MANNER. IF YOU PROVIDE US A SECOND OR SUBSEQUENT NOTICE WITHOUT HAVING PROVIDED THE ORIGINAL NOTICE, OR PROVIDE THE ORIGINAL NOTICE LATE, ADDITIONAL FEES MAY APPLY OR WE MAY NOT BE ABLE TO PROVIDE THE SERVICE. WE CANNOT GUARANTEE AN OUTCOME TO YOUR SITUATION. THE IRS OR STATE HAS THE ULTIMATE AUTHORITY IN DECIDING TO ACCEPT A WRITTEN RESPONSE AND MAY MAKE DECISIONS THAT ARE NOT THE DESIRED OUTCOME TO THE MEMBER. WE WILL CONTINUE TO SUPPORT SUBSEQUENT LETTERS INCLUDED IN THESE LIMITATIONS.

WE WILL NOT BE RESPONSIBLE FOR ANY ADDITIONAL TAX LIABILITY, PENALTIES, OR INTEREST CHARGED. WE WILL NOT OFFER THIS SERVICE TO YOU IF ANYONE LISTED ON THE TAX RETURN IS UNDER INVESTIGATION BY IRS CRIMINAL INVESTIGATION (CI). IF YOU COME UNDER IRS CI OR OTHER CRIMINAL INVESTIGATION WHILE WE ARE DEVELOPING A RESPONSE FOR YOU, WE WILL CEASE WORK UNTIL YOU ARE NO LONGER UNDER INVESTIGATION. WE CAN ONLY RESPOND FOR ISSUES RELATED TO THE COVERED MEMBER. WE WILL NOT ASSIST YOU IN RESPONDING TO LETTERS REGARDING PAYROLL TAX, SALES TAX, PROPERTY TAX, GROSS RECEIPTS TAX, CITY AND LOCAL TAX, TRUSTS, ESTATE AND GIFT TAX, AND COMPLIANCE AUDITS OF PENSION AND PROFIT SHARING PLANS, EVEN IF RELATED TO THE COVERED MEMBER, UNLESS THE GIVEN ENTITY IS THE PAYING MEMBER.

WE WILL NOT OFFER THIS SERVICE IF YOU ARE A TAX PROTESTOR OR PROTEST THE TAXING OF INCOME ON ECONOMIC, RELIGIOUS, LEGAL, OR CONSTITUTIONAL GROUNDS, OR FRIVOLOUS CLAIMS. WE WILL NOT RESPOND TO LETTERS RELATED TO BUSINESS ENTITIES WITH (i) GROSS RECEIPTS EXCEEDING $2 MILLION AND/OR (ii) 5 OR MORE PARTNERS/STOCKHOLDERS/BENEFICIARIES/MEMBERS. YOU ARE NOT ELIGIBLE FOR MEMBERSHIP IF YOU HAVE AN OWNERSHIP INTEREST IN A CORPORATION, PARTNERSHIP, LLC, LLP, TRUST, ESTATE, OR TAX SHELTER THAT HAS BEEN CONTACTED FOR AN AUDIT. THE COVERAGE WE OFFER IS ONLY FOR ELECTRONICALLY FILED AND ACCEPTED UNITED STATES FEDERAL PERSONAL INCOME TAX RETURNS OR BUSINESSES WITH ANNUAL REVENUE LESS THAN $3 MILLION USD PER TAX YEAR, AND AS ADDITIONALLY DEFINED HEREIN.

WE ARE NOT RESPONSIBLE FOR THE EXTRA WORK AND COSTS INVOLVED IF YOU REPORT YOUR NOTICE LATE OR YOU DO NOT COOPERATE, OR IF YOU PROVIDE ADDITIONALLY REQUESTED DOCUMENTATION LATE. IF THIS OCCURS WE MAY CHARGE AN ADDITIONAL FEE OR INFORM YOU THAT WE ARE NOT ABLE TO PROVIDE THE SERVICE. IF THE ORIGINAL IRS CORRESPONDENCE HAS A DATE BEFORE THE MEMBERSHIP DATE WE MAY CHARGE AN ADDITIONAL FEE OR INFORM YOU THAT WE ARE NOT ABLE TO PROVIDE THE SERVICE.

IF THE ORIGINAL IRS CORRESPONDENCE IS FOR A RETURN THAT HAS NOT BEEN FILED OR IS NOT FOR A COVERED MEMBER WE MAY CHARGE AN ADDITIONAL FEE FOR INFORM YOU THAT WE ARE NOT ABLE TO PROVIDE THE SERVICE.

Federal Tax Return Amendments:

WE DO NOT PREPARE OR AMEND STATE OR LOCAL INCOME TAX RETURNS AS PART OF THIS AGREEMENT. IF YOU CHOOSE TO DO SO, WE WILL PRESENT YOU WITH A PROPOSAL FOR YOUR SPECIFIC SITUATION IF YOU REQUEST IT.

Document Storage:

WE MAINTAIN THE SOLE AND ABSOLUTE DISCRETION TO DETERMINE IF UPLOADED CONTENT IS MALICIOUS OR OBJECTIONABLE. IF WE, AT OUR SOLE AND ABSOLUTE DISCRETION, DETERMINE THAT MALICIOUS OR OBJECTIONABLE CONTENT IS INTENTIONALLY UPLOADED, OR IT IS NOT REMOVED AFTER NOTIFYING YOU WE MAY TERMINATE SERVICES AND THIS AGREEMENT IMMEDIATELY OR WE MAY REMOVE THE MALICIOUS OR OBJECTIONABLE CONTENT. WE RESERVE THE RIGHT TO INSPECT THE UPLOADED DOCUMENTS. ANY DOCUMENTS UPLOADED TO US BEYOND THOSE ALLOWED MAY BE DESTROYED WITHOUT NOTICE. THERE IS NO EXPECTATION OF PRIVACY REGARDING THE STORED CONTENT.

Terminations of Membership Agreement:

We reserve the right to terminate Services and this Agreement upon the breach of any material provision or if your situation falls into any of the limitations or exclusions as listed in this Agreement. We also reserve the right to terminate Services and this Agreement at our sole and absolute discretion if we determine you intentionally post malicious or objectionable content or use the Services for illegal activity or to promote or promulgate illegal activity. We also reserve the right to terminate Services and this Agreement if it becomes unreasonably difficult to fulfill.

Conditions that can render completion of our responsibilities unreasonably difficult include, but are not limited to, failure by you to reasonably fulfill any provision listed as your responsibility under “RESPONSIBILITIES” above, failure to cooperate, or repeated use of abusive, inappropriate, or unprofessional language when communicating with us or the tax agencies. Agreement shall also be deemed void and Services shall be terminated if the appropriate fee has not been paid or has been refunded to you.

European Union

Due to European Union (EU) and European Economic Area (EEA) regulatory requirements, we do not provide service or intentionally collect data from EU or EEA residents. By using our service, customers represent that they are not EU or EEA residents.

Indemnification

You agree to indemnify and hold IRS Shield and its affiliates, suppliers, officers, agents, employees, attorneys, accountants, owners, and partners harmless from any and all claims, liability and expenses, including reasonable attorneys’ fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred to as “Claims”). IRS Shield reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by IRS Shield in the defense of any Claims.

Governing Law

North Carolina state law governs this Agreement without regard to its conflicts of laws provisions.

Disputes

ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE SERVICES OR THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this provision; the arbitrator shall apply North Carolina law to all other matters. Notwithstanding anything to the contrary, any party to the arbitration may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.

WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. BY ENTERING INTO THIS AGREEMENT AND AGREEING TO ARBITRATION, YOU AGREE THAT YOU AND IRS SHIELD ARE EACH WAIVING THE RIGHT TO FILE A LAWSUIT AND THE RIGHT TO A TRIAL BY JURY. IN ADDITION, YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS.

To begin an arbitration proceeding, send an email requesting arbitration and describing your claim to support@irsshield.net. Arbitration will be conducted by the American Arbitration Association (AAA) before a single AAA arbitrator under the AAA’s rules, which are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees and costs will be governed by the AAA’s rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. The decision of the arbitrator shall be final and not appealable, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. This Section shall survive expiration, termination or rescission of this Agreement.

Extent of Relationship

This Agreement establishes no other relationship between the Member and IRS Shield other than what is stated herein. There is no partnership, joint venture, general agency, or any other business relationship established within this agreement.

Entire Agreement

This Agreement defines the terms and conditions related to the product and services offered. No other promises or representations are made beyond this Agreement.

Severability

All terms stated in the Agreement are severable. Invalidity of one part will not affect the validity of other parts.

APPENDIX A – LIST OF SUPPORTED NOTICES AND NOTICE SPECIFIC LIMITATIONS

CP01

This CP01 notice is issued to taxpayers who are victims of identity theft and have verified their identity to the IRS. It informs the taxpayer that the account will be monitored for activity and the prevention of future fraudulent impact.

NO ACTION NEEDED – WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP01A

This notice tells you about the Identity Protection Personal Identification Number (IP PIN) the IRS sent you.

NO ACTION NEEDED – WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP01B

This notice tells you the IRS needs more information from you to process your tax return accurately.

MAY BE IP PIN RELATED – REQUIRES TAXPAYER TO RESPOND – WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP01F

This notice invites you to get an Identity Protection Personal Identification Number (IP PIN) and explains its purpose.

NO ACTION NEEDED – WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP01H

You received this notice because the IRS was unable to process your tax return. The IRS has locked your account because the Social Security Administration informed us that the Social Security number (SSN) of the primary or secondary taxpayer on the return belongs to someone who was deceased prior to the current tax year (before January 1, 2014 for a 2014 tax return).

ACTION THROUGH SSA FOR DEAD FILE

WE WILL ASSIST IN SUBMITTING THE DOCUMENTS YOU OBTAIN. WILL ALSO PROVIDE EXPLANATION TO MEMBER.

CP03C

You received a tax credit (called the First-Time Homebuyer Credit) for a house you purchased.

You may need to file a form to report a change in ownership to the house you purchased.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP04

IRS records show that you or your spouse served in a combat zone, a qualified contingency operation, or a hazardous duty station during the tax year specified on your notice. As a result, you may be eligible for tax deferment.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP05

The IRS sent you this notice because they are reviewing your tax return to verify income, deductions, credits, etc. The IRS is holding your refund until they finish their review.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP05A

The IRS is examining your return and they need documentation.

PROVIDE ASSISTANCE IN ORGANIZING REQUIRED DOCUMENTS.

CP06

The IRS is auditing your tax return and they need documentation from you to verify the Premium Tax Credit (PTC) that you claimed. They are holding all or part of your refund, pending the result of this audit, because of this discrepancy with your PTC.

PROVIDE ASSISTANCE IN ORGANIZING REQUIRED DOCUMENTS.

CP06A

The IRS is auditing your tax return and needs documentation from you to verify the Premium Tax Credit (PTC) that you claimed.

PROVIDE ASSISTANCE IN ORGANIZING REQUIRED DOCUMENTS.

CP08

You may qualify for the Additional Child Tax Credit and be entitled to some additional money.

PROVIDE ASSISTANCE IN ORGANIZING REQUIRED DOCUMENTS/FORMS.

CP09

The IRS sent you this notice because their records indicate you may be eligible for the Earned Income Credit (EIC), but didn’t claim it on your tax return.

PROVIDE ASSISTANCE IN ORGANIZING REQUIRED DOCUMENTS/FORMS.

CP11A

The IRS made changes to your return because they believe there’s a miscalculation involving your Earned Income Credit. You owe money on your taxes as a result of these changes.

WE PROVIDE EXPLANATION TO MEMBER, ONLY – ADDITIONAL WORK AND COSTS WILL BE QUOTED.

CP12, CP12A, CP12E, CP12F, CP12R, CP13, CP13A and CP13R

The IRS made changes to correct a miscalculation or computation on your return.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP14I

You owe taxes and penalties because you didn’t take out the minimum amount you had to from your traditional individual retirement arrangement (IRA). Or, you put into a tax-sheltered account more than you can legally.

WE PROVIDE EXPLANATION TO MEMBER, ONLY – ADDITIONAL WORK AND COSTS WILL BE QUOTED IF MITIGATING CIRCUMSTANCES EXIST.

CP16

The IRS sent you this notice to tell you about changes they made to your return that affect your refund. The IRS made these changes because they believe there was a miscalculation. Their records show you owe other tax debts and they applied all or part of your refund to them.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

LT16

The IRS may take enforcement action to collect taxes you owe because you have not responded to previous notices they sent you on this matter. They need to hear from you about your overdue taxes or tax returns.

WE PROVIDE EXPLANATION TO MEMBER, ONLY – ADDITIONAL WORK AND COSTS WILL BE QUOTED IF MITIGATING CIRCUMSTANCES EXIST.

CP18

The IRS believes you incorrectly claimed one or more deductions or credits. As a result, your refund is less than you expected.

WE PROVIDE EXPLANATION TO MEMBER AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

LT18

The IRS has not received a response from you to their previous requests for overdue tax returns.

WE PROVIDE EXPLANATION TO MEMBER AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP19

The IRS has increased the amount of tax you owe because they believe you incorrectly claimed one or more deductions or credits.

WE PROVIDE EXPLANATION TO MEMBER AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP20

The IRS believes you incorrectly claimed one or more deductions or credits. As a result, your refund is less than you expected.

WE PROVIDE EXPLANATION TO MEMBER AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP21I

The IRS made changes to your tax return for the tax year specified on the notice for Individual Retirement Arrangement (IRA) taxes. You owe money on your taxes as a result of these changes.

WE PROVIDE EXPLANATION TO MEMBER AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP23

The IRS made changes to your return because we found a difference between the amount of estimated tax payments on your tax return and the amount we posted to your account. You have a balance due because of these changes.

WE PROVIDE EXPLANATION TO MEMBER AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP27

The IRS sent you this notice because their records indicate you may be eligible for the Earned Income Credit (EIC), but didn’t claim it on your tax return.

WE PROVIDE EXPLANATION TO MEMBER, ONLY – ADDITIONAL WORK AND COSTS WILL BE QUOTED RETURN REQUIRES ADDITIONAL INFORMATION.

CP31

Your refund check was returned to the IRS, so you need to update your address.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP32A

Call us to request your refund check.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP42

The amount of your refund has changed because the IRS used it to pay your spouse’s past due tax debt.

INNOCENT SPOUSE SITUATION ONLY – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE A RETURN REQUIRING ADDITIONAL INFORMATION.

CP44

There is a delay processing your refund because you may owe other federal taxes.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP52

The IRS is informing the taxpayer a correction has been made to self-employment taxes claimed on Schedule SE, Form 1040.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP53A, CP53B and CP53C

The IRS tried to direct deposit your refund, but the financial institution couldn’t process it. The IRS is researching your account, but it will take 8 to 10 weeks to reissue your refund.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP54E and CP54G

Your tax return shows a different name and/or ID number from the information the IRS has for your account. Please provide the requested information.

WE PROVIDE EXPLANATION TO MEMBER, ONLY–ACTION THROUGH SSA FOR DEAD FILE.

CP59

The IRS sent you this notice because they have no record that you filed your prior personal tax return or returns.

WE PROVIDE ASSISTANCE IN IDENTIFYING THE RETURN AND IF THE RETURN WAS E FILED AND ACCEPTED. OTHERWISE, ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE A RETURN REQUIRING ADDITIONAL INFORMATION.

CP60

The IRS removed a payment erroneously applied to your account.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP63

The IRS is holding your refund because you have not filed one or more tax returns and the IRS believes you will owe tax.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP74

You are recertified for EITC. You don’t have to fill out Form 8862, Information To Claim Earned Income Credit After Disallowance, in the future. You’ll receive your EIC refund within 6 weeks as long as you don’t owe other tax or debts that the IRS is required to collect.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP75

The IRS is auditing your tax return and they need documentation to verify the Earned Income Credit (EIC) that you claimed. The EIC and/or the Additional Child Tax Credit (ACTC) portions of your refund are being held pending the results of this audit. If you claimed the Premium Tax Credit (PTC), that portion of your refund is also being held.

PROVIDE ASSISTANCE TO ORGANIZE REQUIRED DOCUMENTATION BASED ON TAXPAYER DECLARATION AND DIRECTION.

CP75A

The IRS is auditing your tax return and need documentation to verify the Earned Income Credit (EIC), dependent exemption(s) and filing status you claimed.

PROVIDE ASSISTANCE TO ORGANIZE REQUIRED DOCUMENTATION BASED ON TAXPAYER DECLARATION AND DIRECTION.

CP80

The IRS credited payments and/or other credits to your tax account for the tax period shown on your notice. However, they haven’t received your tax return.

WE PROVIDE EXPLANATION TO MEMBER, ONLY.

CP81 and CP081

The IRS has not received your tax return for a specific tax year. The statute of limitations to claim a refund of your credit or payment for that tax year is about to expire.

IF RETURN WAS E FILED AND ACCEPTED WILL PROVIDE IDENTIFIER FOR THE RETURN.

PERSONAL INCOME TAX ONLY.

CP88

The IRS is holding your refund because you have not filed one or more tax returns and they believe you will owe tax.

IF RETURN WAS E FILED AND ACCEPTED WILL PROVIDE IDENTIFIER FOR THE RETURN. OTHERWISE, ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN(S) IN QUESTION.

CP108

You are receiving this notice because you made a payment but the IRS can’t determine the correct form or tax year to apply it to.

PROVIDE ASSISTANCE WITH RESPONSE IF RETURN WAS E FILED AND ACCEPTED AND THE PAYMENT IS ASSOCIATED WITH THAT RETURN.

CP141C

You are receiving this notice because you did not respond to a previous request for missing or incomplete information on your return and your return is late.

WE PROVIDE EXPLANATION TO MEMBER, AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP141I

You are receiving this notice because you did not respond to a previous request for missing or incomplete information on your return.

WE PROVIDE EXPLANATION TO MEMBER, AND RESPOND ON THE BASIS OF TAXPAYER’S DECLARATION AND DIRECTION.

CP141L

You are receiving this notice because you didn’t file your return by the due date.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE A RETURN.

CP231

Your refund or credit payment was returned to the IRS and they need you to update your current address.

WE PROVIDE EXPLANATION TO MEMBER & ASSISTANCE IF RETURN WAS E FILED BY US AND ACCEPTED.

CP259

The IRS shows that you are required to file a tax return for the tax periods indicated on your notice but haven’t.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE A RETURN.

CP515I

This is a reminder notice that the IRS still has no record that you filed your prior tax return or returns.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE A RETURN.

CP516

This is a reminder notice that the IRS still has no record that you filed your prior tax return or returns.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE A RETURN.

CP518B

This is a final reminder notice that the IRS still has no record that you filed your prior tax returns.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE A RETURN.

CP518I

This is a final reminder notice that the IRS still has no record that you filed your prior tax return(s).

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE A RETURN.

CP2000

The income and/or payment information the IRS has on file doesn’t match the information you reported on your tax return. This could affect your tax return; it may cause an increase or decrease in your tax, or may not change it at all.

WE PROVIDE EXPLANATION TO MEMBER – ASSIST IN PROVIDING PROPER INFORMATION BASED ON DECLARATION AND DIRECTION OF TAXPAYER.

CP2057

You need to file an amended return. The IRS has received information not reported on your tax return.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE AN AMENDED RETURN.

CP2501

You need to contact the IRS. They have received information not reported on your tax return.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE AN AMENDED RETURN.

CP2531

Your Tax Return does not match the information the IRS has on file.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE AN AMENDED RETURN.

CP2566

The IRS didn’t receive your tax return. They have calculated your tax, penalty and interest based on wages and other income reported to us by employers, financial institutions and others.

WE PROVIDE EXPLANATION TO MEMBER – ADDITIONAL WORK AND COSTS WILL BE QUOTED TO FILE RETURN OR PROVIDE DIRECTION AS TO HOW TO FILE AN AMENDED RETURN.